Effective Date: April 15, 2026
Entity: Shy Grove Ventures LLC d/b/a The Promise Plan (“The Promise Plan,” “we,” “us,” “our”)
Contact: contact@promiseplanpets.com • Miami, FL
1 | Overview
This Privacy Policy explains how The Promise Plan collects, uses, stores, and protects your information when you visit our website, create an account, enroll in a membership plan, or use any part of our communication and coordination services (“Service”).
By accessing or using the Service, you acknowledge this Privacy Policy and consent to our data practices as described below.
2 | Information We Collect
We collect the following categories of information:
A. Information You Provide Directly
You are not required to submit home access information unless you choose to provide it. We recommend you don’t share sensitive information such as passcodes.
B. Payment Information
Payments are processed by our third-party payment processor (Stripe, Inc.). We do not store full card numbers or bank credentials.
C. Automatically Collected Information
We may collect:
D. Information From Your Contacts and Designated Pet Guardians
Your designated contacts and pet guardians may provide information through our Consent Agreements or by interacting with us during plan activation.
3 | Cookies & Tracking Technologies
We and our service providers (Stripe, Twilio, Airtable, analytics providers, etc.) may use cookies, pixel tags, web beacons, and similar technologies to:
You can control cookies through your browser settings, including blocking or deleting them. Disabling cookies may affect website functionality.
We do not use cookies to collect sensitive data or to sell personal information.
4 | How We Use Your Information
We use your information to:
A. Operate and Provide the Service
B. Maintain and Improve the Service
C. Process Payments
D. Communicate With You
E. Ensure Safety and Compliance
We do not sell, rent, or trade personal information to third parties for monetary gain. We share information only as described in Section 6 of this policy (with your designated contacts and/or pet guardians during plan activation, with service providers, and as required by law).
5 | Home Access Information
If you choose to provide home access details, you acknowledge:
You may update or delete this information at any time. We recommend you don’t share sensitive information such as passcodes.
6 | How We Share Information
We share information only as necessary:
A. With Your Designated Contacts and Pet Guardians
During plan activation (when you don’t respond to missed check-ins), we share the following information with your designated emergency contacts, primary guardian, or backup guardian—in the order you have specified—with whoever confirms they will provide care for your pet:
We do not share your information with all contacts simultaneously unless no one confirms and your escalation plan instructs us to do so. If you have opted in, and no contact confirms care after all outreach attempts are exhausted, we will send a final email containing your pet’s care plan to all of your designated contacts and guardians. We do not share your care plan with guardians or contacts who have not confirmed they are stepping in, except in this final opt-in scenario.
B. With Service Providers
We work with trusted third parties (Stripe, Twilio, Airtable, etc.) for:
These providers have their own security practices and privacy obligations.
C. Legal Requirements
We may disclose information if required to do so by law, subpoena, court order, government request, or to protect our rights and safety.
D. Business Transfers
In the event of a merger, acquisition, asset sale, or reorganization, your information may be transferred as part of that transaction. You will be notified if your information will be governed by a new policy.
We do not sell, rent, or trade personal information to third parties for monetary gain.
7 | Data Retention
We retain your information as long as necessary to:
After Cancellation
Upon cancellation, all account data—including your pet details, care instructions, contact information, and consent forms—is permanently deleted within 30 days, unless we are required to retain records to comply with legal obligations or defend against claims. We may retain limited transaction records (such as billing history) as required by law.
8 | Data Security
We use reasonable administrative, technical, and physical safeguards, including:
No system is completely secure. We cannot guarantee absolute protection.
9 | Data Breach Notification
If a breach involving your personal information occurs, we will notify you in accordance with applicable law, typically within 30 days of discovery.
10 | Your Rights
All users of The Promise Plan have the right to:
For Trusted Contacts and Designated Pet Guardians: If you are listed as a contact or designated guardian and wish to access, correct, or delete your information, email care@promiseplanpets.com with your name and the member's name and contact information.
State-Specific Rights
Residents of certain states—including California, Colorado, Virginia, Connecticut, and others—may have additional rights, such as:
We will honor all rights required under applicable law. To submit a request, email members@promiseplanpets.com. We may verify your identity before processing requests. Designated contacts may request deletion of their data at any time.
11 | Children’s Privacy
The Service is not intended for individuals under 18, and we do not knowingly collect information from children.
12 | Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.
13 | International Users
The Service is intended exclusively for residents of the United States. We do not knowingly permit account creation, enrollment, or plan participation by users located outside the United States.
If you access the Service or website from outside the United States, you do so voluntarily and acknowledge that your information will be processed in the United States, where data protection laws may differ from those in your country of residence.
14 | Changes to This Privacy Policy
We may update this Privacy Policy at any time. Revisions are effective when posted to our website. Your continued use of the Service constitutes acceptance of the updated policy.
15 | Contact Us
Privacy questions or requests may be submitted to: contact@promiseplanpets.com
The Promise Plan • Miami, FL