What are the eligibility requirements to use The Promise Plan?

You must be at least 18 years old, able to form legally binding contracts, and reside in the United States. You are responsible for maintaining accurate account information and keeping your login credentials secure.

Are the subscription fees refundable?

Subscription fees and the enrollment fee are non-refundable except as required by law. If you cancel mid-cycle, your coverage remains active through the end of the paid period, but no refund is provided for unused time.

How do subscription renewals work?

Subscriptions automatically renew at the end of each billing cycle (monthly, quarterly, or annual) unless you cancel before the renewal date. You will be charged the then-current subscription rate.

What is The Promise Plan NOT responsible for?

The Promise Plan is a communication and coordination service only. We do not provide emergency response services (like 911), medical or veterinary care, legal advice, pet-sitting services, or guarantees that contacts will respond. We facilitate communication but cannot control actions taken by your designated contacts.

What are my responsibilities as a user?

You must maintain accurate account information, obtain written consent from designated emergency contacts before adding them, provide correct contact details, respond to check-ins when able, use the service lawfully, and understand that The Promise Plan supplements but does not replace regular communication with family and friends.

How is my data protected?

The Promise Plan uses encryption for data in transit and at rest, secure storage systems, and industry-standard security measures. However, you are responsible for maintaining the security of your account credentials. In the event of a data breach, we will notify affected users as required by law.

What is the liability cap?

The Promise Plan's total liability is limited to the amount you paid in subscription fees during the three months immediately preceding any claim. We are not liable for indirect, incidental, special, consequential, or punitive damages to the maximum extent permitted by law.

How are disputes resolved?

Disputes are resolved through binding individual arbitration under American Arbitration Association Consumer Rules, not through class action lawsuits. You have 30 days from enrollment to opt out of arbitration. Alternatively, you may bring claims in small claims court in Miami-Dade County, Florida.

Can I opt out of the arbitration agreement?

Yes. You have 30 days from the date of enrollment to opt out of the arbitration agreement by sending written notice to The Promise Plan. The opt-out notice must include your name, address, and a clear statement that you wish to opt out of the arbitration agreement.

When do these Terms of Service take effect?

These Terms of Service were published on January 7, 2026, and take effect immediately. By using The Promise Plan service, you agree to be bound by these terms. We may update these terms from time to time, and your continued use constitutes acceptance of any changes.

Terms of Service

Effective Date: April 15, 2026
Entity: The Promise Plan, a registered DBA of Shy Grove Ventures LLC, a Florida limited liability company (“The Promise Plan,” “we,” “us,” “our”).
Contact: contact@promiseplanpets.com • Miami, FL

1 | What We Are (and Aren’t)

The Promise Plan is a daily check-in and pet care coordination service. We send scheduled check-ins to members, and if a member does not respond to a check-in and two subsequent follow-up attempts, we manually reach out to their designated contacts to arrange care for their pet—based entirely on the member's documented instructions.

We follow your written instructions as provided. All actions and care described in your plan are intended to be carried out by your designated contacts or guardians. Plan activation and outreach rely on the accuracy and completeness of information and instructions you provide. The Promise Plan cannot guarantee response times, outcomes, or the availability of any designated contact or third party. Check-ins and notifications depend on device connectivity and third-party communication networks, which may affect delivery.

We are not an emergency-response service, medical or veterinary provider, insurer, law firm, or first-responder dispatcher. We do not provide physical care, medical advice, legal advice, guaranteed outcomes, or independent judgment regarding appropriate actions to take. We provide communication and coordination services solely to communicate the instructions you provide to your designated contacts.

The Promise Plan is not a substitute for contacting emergency veterinary services, law enforcement, or any other emergency responder. If you believe your pet is in immediate danger or requires urgent care, you should contact the appropriate emergency services directly. Our Service facilitates communication according to your instructions, but we do not provide emergency response, rescue, veterinary care, or any form of guaranteed intervention.

We may modify or update these Terms at any time by posting the revised version on our website. Any revised Terms will become effective immediately upon posting unless otherwise stated. Your continued access to or use of The Promise Plan after the updated Terms are posted constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.

2 | Eligibility and Accounts

You must be at least 18 years old, able to form a binding contract, and reside in the United States to use the Service. The Service currently supports members in the Eastern, Central, Mountain, and Pacific time zones only.

We may periodically prompt you to review or update your account details to help ensure accuracy. You are responsible for ensuring that all information you provide remains accurate and current.

You agree to use the Service only for lawful purposes and to maintain the security of your account credentials.

3 | Subscriptions, Billing, and Cancellations

Plans & Fees: Subscriptions are billed monthly. One subscription covers all of your pets—there is no per-pet fee and no limit on the number of pets included in your plan. Beyond the initial 30-day money-back guarantee, all fees are non-refundable except as required by law or expressly stated otherwise.

Payment Processing: Payments are processed through Stripe, Inc. under the name The Promise Plan, a registered DBA of Shy Grove Ventures LLC. You authorize The Promise Plan to charge your payment method for recurring fees and agree to the applicable processor’s terms and privacy policy. The Promise Plan does not store complete card details.

Renewal and Cancellation: Your subscription automatically renews at the end of each billing cycle unless canceled. You may cancel at any time by logging into your Portal Account on our website. Cancellation stops future renewals but does not generate a refund for the current term.

Suspension for Non-Payment: If a payment fails and remains unresolved, we may suspend or terminate your access until payment is resolved.

4 | How Plan Activation and Outreach Work

Check-ins: We send up to one check-in daily at your scheduled time by your choice of voice call or SMS message. If you do not respond, we follow up twice, each spaced at your chosen interval of 30, 45, or 60 minutes apart, before your plan activates.

Activation: If there is still no response, your plan activates and we begin human-led outreach (via phone call, text message, and/or email) to your designated contacts in your chosen order in an effort to confirm care for your pet.

Following Your Instructions: If no contact confirms care for your pet, The Promise Plan will attempt to reach each of your contacts the number of times you have specified. If you have opted in, and no contact confirms care after all outreach attempts are exhausted, we will send a final email containing your pet's care plan to all your designated contacts. We cannot guarantee your contacts will respond or take action.

Guidance and Information Sharing: When a contact confirms they will step in for your pet, we share your pet’s care details, instructions, and essential information you have provided, and guide them through your specified next steps so care can begin promptly.

Authorization to Share Care Information: By using The Promise Plan, you authorize us to share your pet’s care information—including medical conditions, medications, veterinary contacts, and care instructions—with your designated emergency contacts, primary guardian, and backup guardian, solely for the purpose of ensuring your pet’s welfare. This authorization remains in effect for as long as you maintain an active membership.

Home Access & Care Instructions: You may provide home access instructions (we recommend you don’t share sensitive information such as passcodes) and pet care details for us to transmit to your designated contacts. You represent that you are legally permitted to share this information. We are not responsible for any misuse of access instructions or care details by your contacts or third parties, and we do not verify access instructions or take possession of keys or physical access devices.

Accuracy of Care Information: The Promise Plan transmits your pet’s care information to your designated contacts and guardians as you have entered it. We do not independently verify, update, or supplement any medical, veterinary, or care details you provide. You are solely responsible for ensuring that all care information in your plan is accurate, complete, and current. We are not liable for any harm resulting from outdated, incomplete, or inaccurate information you have provided.

You are responsible for providing clear, specific, and lawful instructions for all scenarios, including what should happen if no designated contact is available. The Promise Plan may decline or refuse to execute any instruction we determine to be unlawful, impossible, or beyond the scope of our Service. We will not take actions beyond those you have explicitly documented.

Pause and Resume: You may pause check-ins at any time by logging into your Portal Account or by following the prompts in a check-in. No check-ins or follow-ups will be sent during a paused period. To resume, log into your Portal Account or follow the prompts in any resume notification. You are responsible for ensuring your service is active when needed.

5 | Your Responsibilities

You agree to:

Maintain accurate and complete information regarding your pet(s), contacts, pet guardians, and instructions. We may occasionally reach out to confirm or prompt updates, but accuracy remains your responsibility.
Obtain written consent from each designated contact and guardian before listing them. As part of your onboarding process, we will require that your contacts complete our Contact Consent Agreement, and that any designated primary or backup guardians complete the applicable Guardian Consent Agreement, all of which we send to your contacts and guardians via email. You must inform each person that they may receive communications from The Promise Plan (via text, call, or email) in the event you do not respond to check-ins and your pet requires care. You are solely responsible for any claims arising from contacts or guardians who did not consent or were listed without authorization. We may decline to contact any individual who has not completed the applicable consent agreement.
Provide each contact’s correct and current phone number(s) and email address(es). If during the duration of your membership there are any changes to your contacts’ information, it is your responsibility to update this information.
Use the Service lawfully and not for harassment, misuse, or fraud.
Understand that message delivery depends on third-party carriers and networks beyond our control.

The Promise Plan is intended to supplement—never replace—regular communication with the people involved in your pet’s care. You should maintain ongoing contact with your designated caregivers, family members, friends, veterinarians, and any other individuals responsible for your pet’s wellbeing. Our Service does not replace personal check-ins, in-person arrangements, or your own emergency preparedness.

6 | Communications Consent (texts, calls, emails)

By enrolling, you consent to receive check-ins, follow-ups, and plan-related messages by text, phone, and/or email at the numbers and addresses you provide. You confirm you have authority to provide each contact’s and guardian’s information and to authorize The Promise Plan to send them text messages, phone calls, and emails on your behalf in connection with your plan. By listing any individual as a contact or guardian, you represent that you have informed them they may receive communications from The Promise Plan and that they will be asked to provide their consent directly. Message and data rates may apply. Operational messages related to your plan are required for service; you may opt out of promotional emails at any time.

7 | No Guarantees; Availability and Reliability

We do not guarantee response times, outcomes, or that any contact, provider, or third party will act, be reachable, or provide care. We do not guarantee that check-ins will be delivered or received, that your plan will activate at a specific time, or that following your instructions will result in care for your pet. The Service may be unavailable during maintenance, outages, or technical difficulties. Plan effectiveness depends entirely on the accuracy of your data, the responsiveness of your contacts, and actions by third parties beyond our control.

The Promise Plan is a communication and coordination tool only. We do not guarantee any outcome, including that your pet will receive care, and we are not responsible for the actions or inactions of your designated contacts or any third parties.

System Availability: We strive to maintain consistent service availability, but the Service may experience interruptions due to maintenance, technical issues, third-party service disruptions, or circumstances beyond our control. We will make commercially reasonable efforts to minimize downtime and restore service promptly.

As we grow, we will implement redundancy and backup systems to improve reliability. We are not liable for any consequences resulting from service interruptions, delayed check-ins, or inability to execute your plan due to system unavailability, regardless of cause.

You should maintain backup arrangements and not rely solely on The Promise Plan as your only contingency for pet care.

8 | Acceptable Use

You may not probe, scan, or disrupt our systems; introduce malware; misuse communications; or access another user’s account. We may suspend accounts for violations.

9 | Privacy and Data Security

Our Privacy Policy (available at www.promiseplanpets.com/privacy-policy) explains how we collect, use, store, and protect your information, including:

What data we collect (account details, pet information, contact information, check-in responses, payment data)
How we use it (to operate the Service, process payments, and fulfill your instructions)
Who we share it with (your contacts and any designated guardians when plan activates, payment processors, communication service providers)
How we protect it (encryption, access controls, secure servers)
Your rights (access, correction, deletion requests)

Your Responsibilities:

Keep your login credentials confidential
Notify us immediately of any unauthorized access at members@promiseplanpets.com
Review and update your information regularly to ensure accuracy

Our Security Measures: We implement reasonable administrative, technical, and physical safeguards to protect your data, including:

Encrypted data transmission (SSL/TLS)
Secure password requirements
Limited employee access on a need-to-know basis
Regular security assessments

However, no system is 100% secure. We cannot guarantee absolute security and are not liable for unauthorized access resulting from circumstances beyond our reasonable control.

Data Breach Notification: If we become aware of a data breach that compromises your personal information, we will notify you in accordance with applicable law, typically within 30 days of discovery.

Third-Party Services: We use trusted third-party providers (Stripe, Twilio, Airtable, etc.) to operate the Service. These providers have their own privacy policies and security practices. We are not responsible for their data handling, but we select providers with strong security reputations.

By using the Service, you acknowledge our Privacy Policy and consent to our data practices as described.

10 | Intellectual Property

All content and software belong to The Promise Plan or its licensors. You grant us a limited license to process your submitted information solely to operate and improve the Service.

11 | Third-Party Services

We integrate with third-party platforms (Stripe, Twilio, Airtable, etc.). Those services are governed by their own terms and privacy policies, and we are not responsible for their acts or omissions.

12 | Disclaimers

The Service is provided “as is” and “as available.” We disclaim all warranties to the maximum extent permitted by law. The Promise Plan is not an emergency-response service, medical or veterinary provider, insurer, or legal adviser. Delivery of communications may be affected by networks and third parties beyond our control.

13 | Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages or lost profits. Our total liability for any claim shall not exceed the amount you paid in the three months preceding the event giving rise to the claim.

14 | Indemnification

You agree to defend and indemnify The Promise Plan and Shy Grove Ventures LLC against claims arising from (a) your use of the Service; (b) your content or instructions; (c) our contacting your designated contacts at your direction; or (d) your violation of law or third-party rights.

15 | Changes to Services and Pricing

We may modify features or pricing with advance notice where required. We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. This may include adding or removing features, updating functionality, or discontinuing specific aspects of the Service. We are not liable to you or to any third party for any modification, suspension, or discontinuation of the Service. If you disagree with changes, you may cancel before they take effect.

16 | Termination

You may cancel your subscription at any time by logging into your Portal Account on our website. Cancellation stops renewal but does not entitle you to a refund for any remaining portion of your active term unless required by law. By default, Stripe, Inc. maintains service access until the end of the current billing period.

We reserve the right, in our sole discretion, to refuse, suspend, or terminate access to the Service to any individual or account at any time and for any reason, including but not limited to misuse of the Service, safety concerns, or conduct that we determine may harm our users, partners, or operations. Sections 10 through 18 survive termination.

17 | Dispute Resolution and Arbitration

Disputes will first be addressed informally. If unresolved, they will be submitted to binding arbitration under the American Arbitration Association’s Consumer Rules. You and we waive any right to class actions. Either party may file in small-claims court in Miami-Dade County, FL. You may opt out within 30 days by emailing members@promiseplanpets.com with subject “Arbitration Opt-Out.”

18 | Governing Law and Venue

These Terms are governed by the Federal Arbitration Act and, otherwise, Florida law. Venue lies in Miami-Dade County, FL.

19 | Electronic Consent and Notices

By checking “I agree” or continuing use, you provide your electronic signature under the E-SIGN Act. We may send notices by email, SMS, or posting on our site.

20 | Miscellaneous

These Terms and the Privacy Policy are the entire agreement. If any part is unenforceable, the rest remains effective. Failure to enforce is not a waiver. You may not assign your rights without our consent; we may assign in connection with a merger or sale.

21 | Contact Us