When you can’t act, your plan does.
The Promise Plan detects missed check-ins and alerts your chosen contacts right away—giving them everything they need to care for your pet without delay.
How it works—simple, reliable, immediate
Each plan keeps your pet’s care process in motion for when you can’t be there.
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1. Create Your Plan
Build a personalized care plan for your pet. We securely store your care details, contacts and step-by-step instructions—so your plan activates seamlessly when it’s needed.
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2. Daily Monitoring
Our system runs scheduled check-ins by text or call. If you don’t respond, we send two follow-ups before beginning your plan’s escalation protocol—so your plan triggers exactly when it should.
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3. Plan Activation
Missed check-ins activate your plan. We reach out to your contacts in order until someone confirms they’ll step in. If no one responds, we follow your plan instructions for next steps.
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4. Coordinated Care
Once care is confirmed, we guide your chosen contact with your pet’s care details and share essential information to help ensure your plan continues smoothly and your instructions are followed accurately.
What’s next
We're developing a Smart Check-In feature—technology that notices if your phone hasn't been active for a time period you choose, and sends you a check-in. If you don't respond, we begin your escalation process by contacting your designated contacts.
Fewer check-ins. Smarter alerts.
Join our early waitlist to be first to try it.
Your plan coverage and pricing
Your plan is a communication and coordination system that doesn’t turn off—built to respond when you can’t
The Promise Plan
Overview
The Promise Plan is a digital communication and coordination system with automatic, contactless check-ins on your chosen schedule. If you don’t respond to a check-in and two subsequent follow-ups, your plan activates. We begin outreach to your chosen contacts in your set order until someone confirms care for your pet. Once care is confirmed, we guide your contact step by step through your pet’s plan—helping ensure your instructions are followed as written. Your instructions, pet care plan and information are securely documented so your plan is ready when it's needed.
What's Included
- ✓ Automatic, contactless check-ins on your chosen schedule. If you don't respond, we follow up twice.
- ✓ If you don't respond to check-ins and follow-ups, we begin outreach to your chosen contacts in your set order until someone confirms care for your pet.
- ✓ Once care is confirmed, we guide your contact step by step through your pet’s plan and instructions.
- ✓ Secure documentation keeps your plan ready and accessible when it's needed.
- ✓ Routine reminders make plan maintenance simple, so your pet’s care information stays current.
Pricing Details
- Enrollment Fee: Members are billed a one-time, upfront enrollment fee of $50.
- Billing: Plans are billed quarterly ($60 every 3 months) or annually ($200/year).
- Annual Savings: Get 2 months free by selecting annual billing.
- Per-Pet Pricing: Pricing applies to one pet.
- Multi-Pet Add-Ons: Add additional pets to your account for $5/month per pet.
*Pricing excludes sales tax. All plans auto-renew unless cancelled. Prices are subject to change. Plans and the enrollment fee are non-refundable except as required by law. You can cancel your plan at anytime. The Promise Plan is a communication and coordination service. We are not an emergency response service and do not guarantee outcomes. Service effectiveness depends on the accuracy of information you provide and actions by third parties beyond our control. By enrolling, you agree to our Terms of Service and Privacy Policy.
A single plan, built to act when you can’t—to help ensure your pet’s care never falls through the cracks.
Start your plan today.
Because life is unpredictable—but your pet’s care plan shouldn’t be.
FAQs
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We run automatic, contactless check-ins at your chosen cadence (minimum 3 times per week, up to once a day). If you don’t respond, we follow-up twice. After failed outreach, your plan becomes activated.
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A missed check-in followed by no response to our two subsequent follow-ups. Activation follows your instructions. We reach out to your contacts in the order you set.
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Yes. Notify us by text or email to pause check-ins for specific dates. They’ll automatically resume once your pause ends.
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You can update your plan anytime—your address, contacts, preferences, pet health/medication, routine, additional pets, and more. We also re-verify details regularly to prevent gaps.
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Yes. You can include multiple pets under one account. Each pet has its own care file and instructions, but they share the same coordination and activation structure. For households with several pets, we apply a discounted rate for additional profiles.
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You can cancel your plan or choose to transfer your plan to another pet. If you cancel mid-cycle, coverage remains active through the end of the paid period.
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Plans are billed quarterly or annually through secure autopay. You can change or update your payment method anytime.
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You can cancel at any time with no penalties or hidden fees. Once canceled, all plan data remains securely stored for 30 days in case you choose to reactivate. If you cancel mid-cycle, coverage remains active through the end of the paid period.