We run automatic, contactless check-ins at your chosen cadence (minimum 3 times per week, up to once a day). If you don’t respond, we follow-up twice. After failed outreach, your plan becomes activated.

A missed check-in followed by no response to our two subsequent follow-ups. Activation follows your instructions. We reach out to your contacts in the order you set.

Yes. Notify us by text or email to pause check-ins for specific dates. They’ll automatically resume once your pause ends.

You can update your plan anytime—your address, contacts, preferences, pet health/medication, routine, additional pets, and more. We also re-verify details regularly to prevent gaps.

Yes. You can include multiple pets under one account. Each pet has its own care file and instructions, but they share the same coordination and activation structure. For households with several pets, we apply a discounted rate for additional profiles. You can add a pet to your account at any time.

You can cancel your plan or choose to transfer your plan to another pet. If you cancel mid-cycle, coverage remains active through the end of the paid period.

Plans are billed quarterly or annually through secure autopay. You can change or update your payment method anytime.

You can cancel at any time with no penalties or hidden fees. Once canceled, all plan data remains securely stored for 30 days in case you choose to reactivate. If you cancel mid-cycle, coverage remains active through the end of the paid period.