How It Works

A Simple System for
Complete Peace of Mind

Three steps. One plan. Protection that works when you need it most.

Step 1

Build Your Care Plan

  • Include routines, personality, boarding info, and more.
  • Keep medical info, dietary needs, and vet contacts in one place.
  • Upload vaccination records, insurance info, and vet files.
  • Designate contacts and guardians, add legal contacts, and provide home access info.
Step 2

We Reach Out

  • Choose your check-in days, times, and method of text or call.
  • Reply to confirm you've received your check-in; it takes seconds.
  • If you don't respond, we follow up twice within your chosen window of time before activating your plan.
Step 3

Plan Activation

  • We reach out to your contacts in your chosen order. Once someone confirms they'll step in for your pet, we guide them based on your instructions and share your pet's full Care Plan.
  • Everything your contact needs to access care for your pet — home entry details, legal contacts, and more — is shared with them.

Did You Know?

Going on vacation or need a break? You can pause or resume your check-ins at any time by text or from your portal.

Woman with her white dog

Response Timeline

Routine Check-In

Your Schedule

A quick response to your choice of a text or call confirms you are okay.

First Follow-Up

Grace Period Starts

If you don't respond within your grace period, we send a follow-up.

Final Follow-Up

Before Activation

If you don't respond to our first follow-up within your grace period, we send one final follow-up.

Contact Outreach

Plan Activated

If we don't hear from you within your final grace period, your plan activates and we begin contact outreach.

Did You Know?

Your grace period is the window of time we wait between each outreach attempt. Choose 30, 45, or 60 minutes based on your lifestyle. This means we never rush to the next step — if you missed the first message, you have time to respond before we try again. You can adjust your grace period any time from your account settings.

Your Trusted Contacts

The people you trust most to step in for your pet — chosen by you, contacted by us.

You Choose Who

Add anyone you trust — family, friends, neighbors, or pet sitters.

Priority Order

Set the order in which we reach out to contacts. We follow your plan exactly.

Right Info, Right Time

Contacts only receive your pet's care details once they confirm they will step in.

Easy Updates

Change your contacts any time as your life and relationships change.

Friends with their dog in the kitchen

Ready to Protect Your Pet?

Set up your pet's care plan in minutes and gain peace of mind for whatever life brings.

Get Started Now