What does the $50 enrollment fee cover?

The one-time $50 enrollment fee reserves your spot in The Promise Plan and covers the setup and preparation of your account infrastructure. This fee is separate from your ongoing monthly ($25), quarterly ($75), or annual ($250) subscription that begins when your plan activates on March 31, 2026.

Do I need to complete my full plan setup today?

No. Today you only need to complete the enrollment form with basic contact information and pay the $50 enrollment fee. You'll complete your full pet profile, care instructions, emergency contacts, and preferences when your plan activates in March 2026. This gives you time to gather all necessary information.

When does my monthly billing start?

Your monthly billing starts on March 31, 2026, when your plan becomes active and check-in monitoring begins. The $50 enrollment fee you pay today is a one-time charge that reserves your spot. No additional charges occur until activation.

What happens after I enroll?

After enrolling, you'll receive an immediate confirmation email with your enrollment details and information about next steps. As March 2026 approaches (approximately 2 weeks before activation), you'll receive detailed instructions on how to complete your pet's care plan, add emergency contacts, and activate your check-in monitoring.

Can I enroll multiple pets?

Yes. The $50 enrollment fee covers your account setup regardless of pet count. Each pet requires a subscription: $25/month per pet, or discounted rates for quarterly ($75 per pet every 3 months) or annual ($250 per pet per year) billing. Additional pets beyond your first can be added for just $5/month each.

Is the enrollment fee refundable?

The enrollment fee is non-refundable except as required by law. This one-time fee covers the administrative work of preparing your account infrastructure, monitoring system setup, and reserving your guaranteed spot in the March 2026 activation cohort.

What billing options are available?

When your plan activates on March 31, 2026, you can choose from three billing options: Monthly at $25/month per pet (most flexible), Quarterly at $75 every 3 months per pet (less frequent billing), or Annual at $250/year per pet (best value - save $50, equivalent to 2 months free).

Why is there a waiting period until March 2026?

Plans are enrolled in scheduled cohorts to ensure each plan is properly prepared and supported with dedicated activation assistance. This allows The Promise Plan team to provide the highest quality service, personalized support, and proper account preparation to every member during activation.

What if I need to start my plan sooner?

The March 31, 2026 cohort is the next available activation date. All members in this cohort receive the same level of preparation and support. If you have urgent questions or special circumstances, please contact us at contact@promiseplanpets.com or call +1-478-570-7804.

Can I change my billing preference after enrollment?

Yes. You'll choose your billing preference during activation in March 2026, and you can change it at any time after that. You can switch between monthly, quarterly, and annual billing based on what works best for you.